We at Roadworthy Guitar and Amp want you to be happy with the purchases you make from us. That’s why we provide a no hassle 10-day satisfaction guaranteed warranty with every major purchase. What this means is that if for any reason you are not satisfied with a purchase you make at Roadworthy, you may return it for a full refund or exchange within 10 days of the date of purchase. (This excludes strings, picks, and other selected accessories, as well as consignment and other “as is” items. Phone orders sold with 24 hour approval. Refunds must be accompanied by receipt).

The Details:

If you are not satisfied with a purchase you make at Roadworthy, you may return it for exchange, credit, or full refund within 10 days of purchase. Refunds must be accompanied by receipt. Items without receipt may be returned for exchange or store credit only. Items returned to us for a refund more than 10 days after date of purchase may be assessed a restocking charge. Items must be returned in original packaging in the same condition as when they left the store. Any alteration of condition will result in assessment of restocking fee.

 

We further guarantee the performance and function of our used merchandise (excluding consignment and “as is” items) for 90 days from date of purchase. If you have a problem with a used instrument or amplifier you purchased from us, we will repair it at no charge to you during the 90-day warranty period. In the rare instance that we are not able to repair an item, we will replace it or refund your full purchase price. This warranty excludes abuse, neglect, normal playing wear, strings and loudspeakers. All new merchandise is covered by the manufacturer’s warranty.

Our Mission:

We at Roadworthy Guitar and Amp are here to serve musicians, from beginner to seasoned professional. Our purpose is to help musicians make better music by providing them with equipment that meets their needs. Our experienced staff can help you define your needs, make suggestions about what kind of gear to try, and help you learn how to use the gear we sell. We are always happy to answer questions about what we sell and if we don’t know the answer, we’ll do our best to find out. The long and the short of it is: your business is very important to us at Roadworthy. We believe we sell the best equipment we can find for the most reasonable prices. We want you to be satisfied with your dealings with us so you will come back to us again and again. We specialize in guitars, amps, and fretted instruments because that is what we know about. We do our best to provide quality merchandise at reasonable prices and to provide you, the customer, with sales help, repair expertise, and knowledge from professional musicians to help you make the most of your purchase from us.

If at any time you have comments or suggestions about how we can better serve you, please contact me via e-mail at dsbaas@gmail.com

Thank you for your business,

Sincerely,

David Baas

Owner- Roadworthy Guitar and Amp

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